Genesys Cloud Insights2026.809.0 - App Store

Meet Genesys Cloud(TM) Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:

* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.

With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.

Version History - Adds EUSC region login coverage
- Improves VoiceOver labels and navigation for alert banners and queues.
- Addresses accessibility improvements across non-text content gaps.
- Addresses language-of-page accessibility for app.
- Adds heading accessibility traits to metrics and filter UI.
- Updates app translations. 2026.809.0 Aug 4 • Choose which media types to monitor for each queue or user

• See Today metrics from midnight to now alongside Current and Last 24H views

• Filter queue and user cards by media type and rank them by the metrics that matter most

• Customize default metrics separately for each media type

• Choose which media types to monitor for each queue or user

• Improved metric calculations for ratios, service levels, and daily totals

• Bug fixes, accessibility updates, and stability improvements 2026.785.0 Jun 8 • "Abandon %" in the Queue Detail now reflects accurate historical data and is calculated correctly across time periods.
• Fixes issues with the “Abandon – No Short” metric and corrects how "Flow Out %" is calculated in the detail view.
• Reset Metrics button now displays correctly on all supported iOS versions and devices.
• Fixed a crash that could occur when the column count changed on the details screen.
• Added French (Canada) localization.
• Help link in FAQs updated.
• Additional localization improvements. 2026.765.0 May 11 - Updates launch icons and supports different themes.
- Adds Mexico and Singapore environments regions. 2025.703.0 10/15/2025 - Introduces option to add multiple notification types for users when editing a rule alert.
- Displays duration of a snoozed alert in its detail screen.
- Allows only valid combinations between metrics and media types when defining an alert rule.
- Fixes bugs (allows removal of the "No Internet Connection" banner, and prevents editing of rule fields when internet connection is not available).
- Supports multiple languages with ongoing updates. 2025.653.0 09/22/2025 - Adds FedRAMP environment to the login interface screen.
- Supports Right-to-Left languages.
- Updates resource center URIs (T&C, FAQs, and Private Policy).
- Sets alerts and rules to be snoozable and muteable only, respectively.
- Fixes bugs (accidental navigation to view while swiping cells, updates to main entity row upon changes applied to queue/user row, and other crashes).
- Adds Voiceover options (Accessibility) for various UI elements. 2025.618.0 05/26/2025 - Localization improvements 2025.580.0 01/20/2025 - Localization improvements 2025.573.0 01/13/2025 - Fixed an issue where the alert trending duration was not accurate
- Accessibility improvements
- Localization improvements 2024.51.0 01/06/2025 - Fixed an issue on iOS 18.2 where you could not login with external browsers 2024.49.1 12/12/2024 - Added support for iOS 18
- Fixed an issue where a rule could not be saved with nested conditions
- Fixed an issue where the condition could disappear while editing a rule
- Fixed an issue where the alert's duration would not update after the alert ended
- Localization improvements 2024.49.0 12/09/2024 - Added a network connectivity banner
- Fixed an issue where the region picker was not showing translations
- Fixed an issue where the default metrics included an invalid statistic 2024.38.0 10/02/2024 - Fixed an issue where user’s avatar would load without checking the cache 2024.35.0 09/04/2024 - Improved contrast ratio on various labels
- Fixed an issue where Danish and Finnish languages would not display
- Localization improvements 2024.30.0 08/07/2024 - Added the ability to delete an alert from the inbox
- Fixed an issue where the on queue value could be displayed as a negative value
- Fixed an issue where an empty alert could display in the inbox
- Fixed an issue where the next button could be disabled during the onboarding process
- Localization improvements 2024.27.0 07/03/2024 1.0.0 06/10/2024